It basically means you've either overpaid (maybe made an unnecessary manual payment) or Sky have applied a credit for an issue you've had. Credit should go towards your next bill so on that occasion no money or less money should go from your normal payment method.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Have you made manual payments towards you bill because if you do this then the chances are the paymenst go on your account as a credit rather than directly paying the bill.
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I've changed from Sky Q to sky glass .. I'm just wondering if the credit from that would go towards my bill for my sky glass
@Lisa873 No they won't. You need to call Sky to arrange a refund.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
