My account is showing a -£437.09 what does this mean

[Caren82]

My account is showing a minus balance does that mean I owe that much or you owe me that much-£437.09

[SKY1992bf]

@Caren82  It can mean one of two things 

the last payment Sky took or you're in credit by that much, in order for us to confirm can you post a screenshot of your latest bill ensuring you block out personal information such as account number 

[caesarome]

Have you been paying your bill manually as well as Sky have been taking it as that could well be a credit which is a big amount to have on your account.

[Caren82]

 

[caesarome]

It is difficult to see what is happening from that image as it doesn't show your full bill so I will ask again have you been making manual payments ?

[SKY1992bf]

@Caren82  Looking at the image you have posted Sky have taken a payment £437.09 as that was the amount due 

[Mark39]

@Caren82 looks like you're in credit, but there's no indication from the part bill you've posted of how it has arisen.