My Sky App Details Are not mine

[Paza77]

Every time I log into my sky app the details are for a old account my wife had with sky. Now I am the account holder those details should have changed but they have not. What do I do to change this please?

[GD1 · Accepted solution]

@Paza77  You will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[Paza77]

Thank you much appreciated for the quick reply 😊 👍