Mrs linda morgan

[Lindamorgan]

I am a pensioner and struggling with payment

[Lindamorgan]

Sky offering reduced payments for pensioner 

[Daniel0210 · Accepted solution]

@Lindamorgan 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Daniel0210]

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@Lindamorgan wrote:

Sky offering reduced payments for pensioner 

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@Lindamorgan 

Your second post crossed with my reply to your first. No, Sky do NOT offer additional discounts for pensioners. 

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[Lindamorgan]

Why are sky advertising reduced payments  for pensioner and giving it

[Daniel0210]

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@Lindamorgan wrote:

Why are sky advertising reduced payments  for pensioner and giving it

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@Lindamorgan 

Where are you seeing that? 

[GD1]

@Lindamorgan  Sky do offer a Social Tariff is this is what you're referring to?   However it is based on the type of benefits you get see this link https://www.sky.com/help/articles/sky-social-tariff

[MightyQuinn]

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@Lindamorgan wrote:

Why are sky advertising reduced payments  for pensioner and giving it

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Hi @Lindamorgan   Where? Being a pensioner, I would be interested in that.