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Discussion topic: Trying to place order

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Avatar for Julia85
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This message was authored by: Julia85

Message posted on ‎09 Dec 2025 10:52 AM

Trying to place order

I don't think I have ever been a Sky customer but when I tried to place an order it said 'Welcome back' This meant that I wasn't allowed to get the £15/month deal as it's only for new customers. Can't find a phone number anywhere and the auto-bot doesn't understand my query.

Is there such a thing as a phone number, or even a chat box where you speak to a human?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎09 Dec 2025 10:55 AM

Re: Trying to place order

Posted by a Superuser, not a Sky employee. Find out more

@Julia85 

When the bot asks you anything try saying nothing and remain on the line as it might then direct you through to an adviser.

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This message was authored by: MightyQuinn

Message posted on ‎09 Dec 2025 12:32 PM

Re: Trying to place order

Posted by a Superuser, not a Sky employee. Find out more

Hi @Julia85   You are not in the same address as a recent customer?

Welcome to the Sky Community Forum

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