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Discussion topic: Moving house - conversion kit sent to wrong address

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Matt19971
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Moving house - conversion kit sent to wrong address

‎16 Jul 2024 08:24 PM

Hiya, i've set up house move. We do not move until 1st of August, and have no access to our new flat yet until we complete. Sky tracking says the conversion kit will be delivered to our current address however when you go through on royal mail tracking it's trying to deliver to the new address that we have no access to yet.

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Moving house - conversion kit sent to wrong address

‎16 Jul 2024 08:30 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt19971 

When it this Royal Package due to be delivered, if it is the next days or so then it might be to late to get it cancelled via Sky so hopefully it should be returned to them as you will not be there to accept it.

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GD1
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Re: Moving house - conversion kit sent to wrong address

‎17 Jul 2024 06:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@Matt19971  In addition to @caesarome reply, you may also be able to collect the package from the local (to your new address) Royal Mail delivery office if they are unable to deliver it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

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TimmyBGood
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Re: Moving house - conversion kit sent to wrong address

‎17 Jul 2024 07:59 AM - last edited: ‎17 Jul 2024 08:01 AM

Posted by a Superuser, not a Sky employee. Find out more

@Matt19971 

 

Just so you know, the 'conversion kit' is a standard Cat5e ethernet cable, easily obtainable from numerous sources in the length and colour of your choice for a few pounds.

 

This allows an existing Sky Broadband Hub to connect with an ONT for FTTP broadband.

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