Account & Billing
0

Discussion topic: Moving house - conversion kit sent to wrong address

Reply
Matt19971
What's this?
This message was authored by Matt19971 This message was authored by: Matt19971

Moving house - conversion kit sent to wrong address

‎16 Jul 2024 08:24 PM

Hiya, i've set up house move. We do not move until 1st of August, and have no access to our new flat yet until we complete. Sky tracking says the conversion kit will be delivered to our current address however when you go through on royal mail tracking it's trying to deliver to the new address that we have no access to yet.

Report post
Post 1 of 4
280 Views
Reply
0 Likes
Reply

All Replies

caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Moving house - conversion kit sent to wrong address

‎16 Jul 2024 08:30 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt19971 

When it this Royal Package due to be delivered, if it is the next days or so then it might be to late to get it cancelled via Sky so hopefully it should be returned to them as you will not be there to accept it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 4
268 Views
Reply
0 Likes
GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Moving house - conversion kit sent to wrong address

‎17 Jul 2024 06:11 AM

Posted by a Superuser, not a Sky employee. Find out more

@Matt19971  In addition to @caesarome reply, you may also be able to collect the package from the local (to your new address) Royal Mail delivery office if they are unable to deliver it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Report post
Post 3 of 4
247 Views
Reply
0 Likes
TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Moving house - conversion kit sent to wrong address

‎17 Jul 2024 07:59 AM - last edited: ‎17 Jul 2024 08:01 AM

Posted by a Superuser, not a Sky employee. Find out more

@Matt19971 

 

Just so you know, the 'conversion kit' is a standard Cat5e ethernet cable, easily obtainable from numerous sources in the length and colour of your choice for a few pounds.

 

This allows an existing Sky Broadband Hub to connect with an ONT for FTTP broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 4 of 4
241 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion