Moved into refuge

[RebeccaHynes]

I have recently moved into refuge so I'm not at my property right now. I paid my outstanding balance but my Wi-Fi had been cut off and I'm being charged a cancellation fee which I cannot afford. I cannot receive any letters and I've had no access to Wi-Fi to receive emails and have only just been able to connect to Wi-Fi to understand what's going on. I'd like it if someone could contact me to discuss this further as I am very confused and in a high stress situation currently and this situation is not helping. Thanks Rebecca 

[Daniel0210]

@RebeccaHynes 

Sorry to hear of your circumstances. Sky won't/cannot contact you. They won't know who you are from a Community post.

It sounds like your services were restricted for over 56 days which is when Sky can terminate the subscription. Is this what has happened? 

[MightyQuinn]

Hi @RebeccaHynes   Please see Welcome below below. This is not Sky customer services.

[caesarome]

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@RebeccaHynes wrote:

I'd like it if someone could contact me to discuss this further as I am very confused and in a high stress situation currently and this situation is not helping. Thanks Rebecca 

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@RebeccaHynes 

I would suggest calling Sky about this so they can look into it for you.

150 is the free number to use from a phone that has a Sky mobile sim in it under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.