Sky VIP e-mails going missing

[Devans85]

I accidentally marked a Sky VIP e-mail as spam and despite having removed this and marked the relevant email address as safe, I'm not longer getting an e-mails at all. They're not in my inbox, they're not in junk and they're not in my deleted folder - they've literally disappeared. I'm not sure if my e-mail address has been unsubscribed, but I can't see any way of re-subscribing or finding these emails so I assume it's unlikely I'll get any updates on competitions I've entered.

If I use a different e-mail address to enter a new competition etc, that seems to come through fine so I guess something has been flagged on my original address when I marked it as spam. Any ideas?

[caesarome]

@Devans85 

Who is your email provider, could they being blocked before they even get to you due to the spam report you did in error ?

[Devans85]

Thanks for the reply... Its Outlook. I've checked everything that I can see in my account. Marked the email address as safe, checked it isn't blocked, added to my contacts and set up a rule to send any emails to my inbox, but nothing seems to work. I can't see how/where it would be getting blocked.

[caesarome]

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@Devans85 wrote:

Thanks for the reply... Its Outlook.

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I'm stumped as well as all being well they should appear one way or the other so as they aren't you might have to provide an alternative email address.

[Devans85]

Yeah I'll do that in the future... Just hope I don't miss anything for the ones I've already registered for in the old email 🤞 thanks again.