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Discussion topic: Moved house - billing query

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This message was authored by: erroll1

Moved house - billing query

Hi everyone, I have a billing question in regards to my broadband having recently moved house. 

I was paying £30 per month for Gigafast broadband and my house move coincided with my offer ending (revised price £49 per month). 

Does the below billing look correct - charged £55.90 for broadband? I am confused as surely even with split billing for that month between old and new house, the maximum I should have paid was £49 as per my contract pricing - or am I missing something here as to where the additional £6.90 has come from? (There are no other extras added for talk etc)


Thank you 

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This message was authored by: PandJ2020

Re: Moved house - billing query

Posted by a Superuser, not a Sky employee. Find out more

That bill is longer than 1 month.

 

What do future bills show?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: erroll1

Re: Moved house - billing query

Hi, that bill was for the period 26th August - 25th September. The following bill month was for £49 (as expected).

This message was authored by: PandJ2020

Re: Moved house - billing query

Posted by a Superuser, not a Sky employee. Find out more

If future bills are correct then it's probably right...

I am just another Sky customer and my views are my own even if you don't like the answers
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