Discussion topic: Moved house - billing query
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Message posted on 06 Oct 2026 02:31 PM
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Moved house - billing query
Hi everyone, I have a billing question in regards to my broadband having recently moved house.
I was paying £30 per month for Gigafast broadband and my house move coincided with my offer ending (revised price £49 per month).
Does the below billing look correct - charged £55.90 for broadband? I am confused as surely even with split billing for that month between old and new house, the maximum I should have paid was £49 as per my contract pricing - or am I missing something here as to where the additional £6.90 has come from? (There are no other extras added for talk etc)
Thank you
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Message posted on 06 Oct 2026 02:37 PM
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Re: Moved house - billing query
That bill is longer than 1 month.
What do future bills show?
Message posted on 06 Oct 2026 03:04 PM
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Re: Moved house - billing query
Hi, that bill was for the period 26th August - 25th September. The following bill month was for £49 (as expected).
Message posted on 06 Oct 2026 03:10 PM
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Re: Moved house - billing query
If future bills are correct then it's probably right...
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