Money brought forward

[welshyNation]

I have a £60 any help ? I need a refund 

[caesarome]

@welshyNation 

Do you see a credit on your account because if you do then we could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Daniel0210]

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@welshyNation wrote:

I have a £60 any help ? I need a refund 

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@welshyNation 

Your post isn't very clear. Is this a credit showing on your Sky account and if so what's it for?

Or have you made an unnecessary manual payment when you have a continuous card or direct debit set up?

[welshyNation]

Basically they owe me £60 as I over paid a bill and it's says money brought forward 

[MightyQuinn]

Hi @welshyNation   In that case, your only option is to contact Sky.

[Daniel0210]

@welshyNation 

That money should be used towards paying your next bill but if you need it refunding you'll need to contact Sky. It will take them 3-5 WORKING days to refund you. 

[welshyNation]

Are they open for phone calls today and what is the right way to go on the phone 

[Daniel0210]

@welshyNation 
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[caesarome]

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@welshyNation wrote:

Are they open for phone calls today and what is the right way to go on the phone 

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They are @welshyNation but you will need to say nothing when asked any questions by the bot and remain on the line.

[welshyNation]

The bot hanged up on me 😞

[welshyNation]

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