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Discussion topic: Mofgan

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This message was authored by GeoffreyMorgan This message was authored by: GeoffreyMorgan

Mofgan

There have taken my sky bill twice they've done this before and I had to wait a week for money to go back into my bank this is my shopping money I am disabled and I just found out I have a bad heart what can I do about this as they have done it before and I need the money back for me to get around and do my shopping

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Mofgan

Posted by a Superuser, not a Sky employee. Find out more

@GeoffreyMorgan 

Your T's and C's state you should have a continuous payment method set up therefore Sky are within their rights to take payments from method's previously used. There's no fraud or Theft. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Mark39 This message was authored by: Mark39

Re: Mofgan

Posted by a Superuser, not a Sky employee. Find out more

Did you make a manual payment?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Mofgan

Posted by a Superuser, not a Sky employee. Find out more

@GeoffreyMorgan 

It does sound like you've made an unnecessary manual payment. If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
GeoffreyMorgan
Topic Author
This message was authored by GeoffreyMorgan This message was authored by: GeoffreyMorgan

Re: Mofgan

So I haven't got a direct debit setup so I pay it manually so they have committed fraud and theft by taking money off my card because they should not be saving my details

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Mofgan

Posted by a Superuser, not a Sky employee. Find out more

@GeoffreyMorgan 

Your T's and C's state you should have a continuous payment method set up therefore Sky are within their rights to take payments from method's previously used. There's no fraud or Theft. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Mofgan

Posted by a Superuser, not a Sky employee. Find out more

@GeoffreyMorgan wrote:

... they should not be saving my details


You've agreed to it.

 

This is of your doing.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Mofgan

Posted by a Superuser, not a Sky employee. Find out more

You can either leave the balance there against next month's bill or once the credit shows request a refund (which takes 3-5 working days).

I am just another Sky customer and my views are my own
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