Mofgan

[GeoffreyMorgan]

There have taken my sky bill twice they've done this before and I had to wait a week for money to go back into my bank this is my shopping money I am disabled and I just found out I have a bad heart what can I do about this as they have done it before and I need the money back for me to get around and do my shopping

[Mark39]

Did you make a manual payment?

[Daniel0210]

@GeoffreyMorgan 

It does sound like you've made an unnecessary manual payment. If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[GeoffreyMorgan]

So I haven't got a direct debit setup so I pay it manually so they have committed fraud and theft by taking money off my card because they should not be saving my details

[Daniel0210 · Accepted solution]

@GeoffreyMorgan 

Your T's and C's state you should have a continuous payment method set up therefore Sky are within their rights to take payments from method's previously used. There's no fraud or Theft. 

[Mark39]

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@GeoffreyMorgan wrote:

... they should not be saving my details

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You've agreed to it.

This is of your doing.

[PandJ2020]

You can either leave the balance there against next month's bill or once the credit shows request a refund (which takes 3-5 working days).