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Discussion topic: Missed payment

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This message was authored by Abi45 This message was authored by: Abi45

Missed payment

Hi. I have a missed payment on my sky broadband, the payment tried to come out on the 5th and was unsuccessful and tried again today 10 days later and I have no money to pay it. Normally if I have been short on a bill it just takes double the following month and I've always managed to pay it but for some reason today they've tried to take the payment 10 days later instead of taking double the month after as usual. Could I please have some help in not being cut off today so I can pay double on the 5th of February? 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Missed payment

Posted by a Superuser, not a Sky employee. Find out more

@Abi45  You would need to contact Sky directly asap and see what they say the forum can't help with payment issues 

 

but beware sky billing processes are fully automated and cannot be overridden by agents so the likelihood of them being able to help are slim 

 

the fact you have been able to pay double before does not mean you will automatically be able to do so again 


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Missed payment

Posted by a Superuser, not a Sky employee. Find out more

@Abi45 

The fact you've missed scheduled payments in the past suggest Sky have now determined your payment history isn't the best. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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