Misled by sky adviser

[Kelly-hsrper]

Has anyone else been misled by a sky advisor regarding new contract bills. My contract ended in Dec 24 paying £110 a month. Contacted sky to discuss account as January bill £150  was told with discounts for being a valued customer of nearly 17 years would be £125 a month. So then I have paid £125 Feb , £135 March and £143 April and been told this is my new amount. New customers are being offered better deals 

[Daniel0210]

@Kelly-hsrper 

The April 2025 price increase will account for some of that increase. 

New customers will get a cheaper deal. If you move to another provider you'll get their new customer deals and in 18/24 months you'll be in the same position again. Then you'll be able to return to Sky and benefit from new customer deals. 

[PandJ2020]

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@Daniel0210 wrote:

@Kelly-hsrper 

The April 2025 price increase will account for some of that increase. 

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I suspect all of it actually.  (Pro-rata for March)

If @Kelly-hsrper is been with Sky 17 years then they'll know the price increases every April?

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@Kelly-hsrper wrote:

Has anyone else been misled by a sky advisor regarding new contract bills. 

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In what way misled?  If a new price was agreed in January then it was always going to increase in April?

[peter-marlow+1966]

I spoke  to the retention team , i  also have been with sky for 17 years  got my tv bill down from £120, a month to £70, a month for the next two years and my broadband  bill down from £60 a month to £43 a month  for two years aswell a d that includes  this April's  price  increase  on both bills