Mis-sold Sky services

[Jf01]

I was out of contract and have been experiencing issues with my wifi signal. I wanted to cancel Sky Cinema to reduce my monthly bill and add a booster for my wifi. After lots of frustrating chat conversations with advisors attempting to upsell even more packages I was finally put through to another department. I was even offered a 'deal' that kept Sky Cinema that I don't watch but remove HD channels that I do watch and absolutely nothing for my broadband/wifi. 
The next advisor came up with an upgrade to my broadband and a new package for my tv that finally agreeable although I felt forced to keep Sky Cinema with it. I accepted anyway and went through the many confirmation acceptance messages. Then I received email confirmation of the 'agreement' that was for more than Sky had quoted and agreed to. They advised they would resolve it within 4 days but they didn't and I've heard nothing back and now can't get through to an adviser. Surely this is illegal right? To claim it's agreed and sign me up to something I haven't agreed to at all. What do you think I should do? Just cancel my direct debit and refuse to pay until they cut me off? 

[Daniel0210]

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@Jf01 wrote:

Just cancel my direct debit and refuse to pay until they cut me off? 

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@Jf01 

Definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you can't cancel, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating.

[AndrewF_UK]

@Jf01 all chat and phone conversations with Sky are recorded I believe, so you could raise a complaint and ask them to check the transcript if you're confident that you are correct https://www.sky.com/help/articles/how-to-make-a-complaint

[Jf01]

I was thinking I'd let them do all the chasing as I'm probably going to cancel it anyway. I'm definitely not prepared to pay for services I've not agreed to for the next 2 years. Hoping that I can write to someone during the cooling off period as surely they can't make me pay for something that I've not signed up to. 
until then my DD is on freeze 😖

[Jf01]

Thank you. I used their WhatsApp chat service so have screenshots of it all. Hopefully they get back to me at some point. 

[Daniel0210]

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@Jf01 wrote:

until then my DD is on freeze 😖

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@Jf01 

All we can do is warn you of the consequences. It's up to you if you choose to ignore the advice. 

[MarkGoldsmith]

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@Jf01 wrote:

until then my DD is on freeze 😖

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As advised by others on this thread already that's the worse thing you can do. Sky won't look to correct anything if you have overdue bills.

The correct course of action of raising an official complaint has also already previously be advised.

[Jf01]

Thank you all. The way I see it I don't have a contract with Sky. There is no agreement between 2 parties and their claimed contract isn't valid so why should I have a DD to them?

im tempted to record myself unplugging all their equipment and send it back to them so they can't claim I had the benefit of their services. I'm just going to get Virgin. Lord help me. 

[PandJ2020]

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@Jf01 wrote:

The way I see it I don't have a contract with Sky. There is no agreement between 2 parties and their claimed contract isn't valid so why should I have a DD to them?

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As already noted, you can ignore the (good) advice if you choose.  You cannot unilaterally decide you don't have a contract.

A better way would be to work with them rather than against them.

[Jf01]

Thank you all for the good advice. If there is one thing I do know about it's contract law. I will fill you in on the outcome. Good or bad. 
Thanks all. 
Special thanks for the complaints link. Will be emailing daily to demonstrate evidence of my willingness to resolve the issue and advise Sky that they are not entitled to the theft of my money. I have to cooling off period to get resolved so it should all be sorted before payment is due unless Sky delay the resolution. They promised it within 4 days and failed. 
interested to see how long it actually takes. 

[Jf01]

Just an update. I managed to get through on WhatsApp and the advisor sorted the issue for me and removed Sky Cinema without charge as it's in the cooling off period. 
I wasn't able to have the deal originally advised by a previous advisor but they put it down to human error on their part and simply removed Cinema as requested and revised my package. We got there eventually and ended up at the place I had very originally requested. 
I then got a reply to my complaint via email. They were reasonable too albeit slightly late. 
I'm not sure if I simply got a decent advisor who was happy to go off script or if it was the pushing hard and refusing to accept the mistake but we got there eventually. 

[peter-marlow+1966]

Sorry to say as soon as you agree the new contract  with the advisor  on the phone, then you have as they say 31 days to cancel  the contract, if you cancel  the direct debit  or freeze  it  then you are going  to have bigger  problems in the future, you should  have an email  with the contract  details  on it, which  would have been  sent to you  straight  after  you agreed  the new deals

[Jf01]

Maybe you missed the point. I hadn't agreed the original offer. 
I agreed to an offer that was different when it came through on the confirmation email. The advisor made a mistake with the offer that they couldn't honour. 
it's all sorted now though. 

so for instance if you agree to a package for say £80 a month because you can't afford more and they then send through a confirmation that states say £380 a month.. you're telling me the best thing to do is to just let them take that amount out of your account? 
The advice, however good you think it is, may not be acceptable for some people.
Like I say, Sky sorted it out and all is good now. I wish they had sorted it in the 4 days they promised but they did get around to it and were happy to put through the correct packages before payment was due.