Made card payment, and regular payment by mistake

[AWHEATON1983]

I made a manual payment by card. But my regular/standing order payment we t through too. So effectively I've paid twice.

How can I get a refund?

I've started a recall via my bank.

[Daniel0210]

@AWHEATON1983 

I think you mean a direct debit. If you've started a recall I'd leave your bank to sort it if they can. 

If you have a continuous payment method set up you should never need to make a manual payment. The credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

Edit: your other post has been removed to prevent duplication of replies. 

[AWHEATON1983]

Thank you. It's not a direct but it is a regular card payment.

My mistake. Hopefully it'll be resolved.

[Daniel0210]

@AWHEATON1983 

If you hadn't instructed your bank to try to get it back we could have got you some help on here tomorrow but doing that as well could cause you further issues.