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Discussion topic: 'MY SKY' app not seeing hard wired CCTV recorder for port forwarding but admin login can see mac add

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This message was authored by: THeMiB

Message posted on ‎05 Nov 2024 01:53 PM

'MY SKY' app not seeing hard wired CCTV recorder for port forwarding but admin login can see mac add

'MY SKY' app not seeing hard wired CCTV recorder for port forwarding but admin login can see mac address?
This is driving me nuts swapping from BT where you could change all settings on web browser login.

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎05 Nov 2024 03:45 PM

Re: 'MY SKY' app not seeing hard wired CCTV recorder for port forwarding but admin login can see mac

Posted by a Superuser, not a Sky employee. Find out more

@THeMiB  I also find that the My Sky app controls for the wifi max hub can miss devices. I have found that powering down or disconnecting the device then reconnecting can make it appear so its worth trying that.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: THeMiB

Message posted on ‎05 Nov 2024 08:46 PM

Re: 'MY SKY' app not seeing hard wired CCTV recorder for port forwarding but admin login can see mac

Hello and thank you for the reply.

i have rechecked wiring and reset both router and recorder.

can see the recorder mac address and shown in web browser sky admin but not MYSKY app.

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