Legitimate call or scam?

[Adethecake]

I still have my suspicions that EITHER Sky have been hacked and sufficient information has been leaked for these "agents" to seem plausible 

OR

Sky's customer service training is very poor that they permit such rude individuals on the phone.

As I've previously said if Sky want to prove that they have offers etc email me on my Sky email address, then I'll call them. Simple.

[MightyQuinn]

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@Roger+Red wrote:

If they are offering upgrades, alternative services etc. then they should go through with it and then email the account holder for confirmation.

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Hi @Roger+Red   That would be fine for single person households. Obviously many families share the same home phone number and an email address. How would Sky know that an account holder agreed to the change? Easy to agree and then delete an email before the rest of the family see it.

[TimmyBGood]

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@Adethecake wrote:

I still have my suspicions that EITHER Sky have been hacked and sufficient information has been leaked for these "agents" to seem plausible 

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Given the scale of penalties which the ICO can levy for not revealing such a thing, I'd suggest it's extremely unlikely.

Failing to notify the ICO of a breach when required to do so can result in a heavy fine of up to £8.7 million or 2 per cent of your global turnover. The fine can be combined with the ICO’s other corrective powers under Article 58. It is important to make sure you have a robust breach-reporting process in place to ensure you detect, and notify breaches, on time and to provide the necessary details, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of data subjects.

[Adethecake]

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@TimmyBGood wrote:

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@Adethecake wrote:

I still have my suspicions that EITHER Sky have been hacked and sufficient information has been leaked for these "agents" to seem plausible 

---

Given the scale of penalties which the ICO can levy for not revealing such a thing, I'd suggest it's extremely unlikely.

Failing to notify the ICO of a breach when required to do so can result in a heavy fine of up to £8.7 million or 2 per cent of your global turnover. The fine can be combined with the ICO’s other corrective powers under Article 58. It is important to make sure you have a robust breach-reporting process in place to ensure you detect, and notify breaches, on time and to provide the necessary details, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of data subjects.

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Unless they don't know....😜

In all seriousness, if Sky really want to take ownership of the situation, it's simple - email the customer of the deals available and teach their advisors some manners.

[Roger+Red]

Hi, Mighty Quinn,

That scenerio is highly unlikely to happen. But even if it did, it could easily be rectified should an acount holder query a transaction. Scams are far more common, therefore companies need to use procedures that do not require personal information to given to a cold caller.

To emphasise. I am refering to cold calls not calls instigated by the customer.

I had a call from this number today and when I explained I do not give any identifying information during a cold call, his reply was, "I told you I'm from Sky and we've been talking for eight minutes." 🤔

[PandJ2020]

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@Roger+Red wrote:

his reply was, "I told you I'm from Sky and we've been talking for eight minutes." 

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Sounds genuine to me.  😂

[LindaBowry]

I have just had the same call and am not sure of the number?.

[NiCkDee24]

Just received a call but didn't answer. I suffer with severe anxiety and don't answer unsolicited/unknown calls. 

It's even stated on my account to contact me by email/sms even regarding marketting. 

Didn't leave a message so can't be important. 

[NiCkDee24]

The call IS legitimately from sky. Can confirm that. Why? probably marketting reasons. I wouldn't worry unless you get a text or an email following.

[TimmyBGood]

@NiCkDee24 

Some calls 'from Sky' are legitimate: these are usually selling Protect device insurance.

Many more are not from Sky at all, and will be the start of scams (typically based around ordering expensive hardware from Sky Mobile)

[NiCkDee24]

This is very true. Always be cautious and if unsure, hang up and contact sky yourself through the proper channels/numbers. 

[Dange2405]

I received a phone call saying my Internet speed were slow and he asked me to download anydesk when I wouldn't he became insistent saying I would have to go to sky head quarters with my birth certificate if I didn't download it I hung up and phoned sky only to find out that I was actually from a sky employee as the call was logged on their system so it is an internal scam I also placed a complaint about this phone call only yo find that had not been done either lost all confidence in sky 

I have now logged a complaint and requested the conversion to take further I have received a complaint number this time 

[caesarome]

@Dange2405 

That call doesn't sound like it was from Sky as it appears to be from a scammer who by asking you to download the software wants to get access to your Sky account so if you didn't do what they asked you to do then you will have no issues.

Where did you get the number from to call Sky as that doesn't sound like you were actually talking to them as you might have still been connected to the scammers.

[Dange2405]

It was definitely sky I phoned 150 from my landline not saying all sky employees are doing it but there are definitely a few

All phone calls have been recorded and being sent to me