Legitimate call or scam?

[Adethecake]

Just had a call from 08** 761 3372 saying they were from Sky.

I was suspicious that the number had been spoofed because of a couple of reasons.

He was very aggressive and kept stating he "had all my details in front of him" but could I confirm them

He wanted to know if I was satisfied with my Sky package and was sure he could do better - again if I could confirm some details.

The thing is we only recontracted with Sky before Christmas at a rate I was happy with (cheaper than previous package)

So why would Sky want to give money away to a recent recontract? 

I asked him to email me the best price for my current package... Waits with baited breath.

If the call was genuine, can I suggest if anyone from Sky reads this that they;

Send their customer service staff on a course 

Perhaps email saying they can offer a better rate etc. (or just lower our prices...)

[Daniel0210]

@Adethecake 

See this link as per Skys own website

https://www.sky.com/help/articles/received-call-from-08007613372

that's not to say the number can't be spoofed so if you're unsure you were correct in being suspicious but as the link suggests - call Sky back.

[Adethecake]

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@Daniel0210 wrote:

@Adethecake 

See this link as per Skys own website

https://www.sky.com/help/articles/received-call-from-08007613372

that's not to say the number can't be spoofed so if you're unsure you were correct in being suspicious but as the link suggests - call Sky back.

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Thanks @Daniel0210 I found that before posting. If it was legitimate, what annoys me/makes me suspicious is their insistence that I confirm who I am - they called me not the other way round.

[Daniel0210]

@Adethecake 

They need to be able to confirm they are talking to the account holder. With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

[Adethecake]

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@Daniel0210 wrote:

@Adethecake 

They need to be able to confirm they are talking to the account holder. With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

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I like that idea 👍👍 it's sneaky..👍

It would also be good if they asked for, say the third and last letter/number etc. of the password 

[RastaSam]

The same thing happened to me today, before I read this. They asked for my password & Mother's maiden name but wouldn't confirm my sky account number. I thought it was a scam.  Sky you need to find a way of making these calls without alarming your customers. 

[PandJ2020]

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@RastaSam wrote:

 I thought it was a scam. 

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It was.

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Sky you need to find a way of making these calls without alarming your customers. 

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It wasn't Sky.

They asked for my password & Mother's maiden name but wouldn't confirm my sky account number. 

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Did you give them these details?

[RastaSam]

No I only confirmed my name & address. The number was the one in this site. 

[TimmyBGood]

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@RastaSam wrote:

The number was the one in this site. 

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Spoofing caller ID is a trivial software task and routinely carried out by scammers.