Left Sky in first 30 days, shouldn’t I be due a refund?

[GeorgeOrch97]

Hi, 

I left my sky contract within the first 30 days of the contract beginning as a new customer.

I'm fairly certain that I'm due a refund for my payment and first month. but I've not received any communication on this since leaving for another internet provider.

Could someone help with this?

[GD1 · Accepted solution]

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@GeorgeOrch97 wrote:

Hi, 

I left my sky contract within the first 30 days of the contract beginning as a new customer.

I'm fairly certain that I'm due a refund for my payment and first month. but I've not received any communication on this since leaving for another internet provider.

Could someone help with this?

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You would ned to pay for the 1st month even if you only had it for 1 month and cancelled.

[GeorgeOrch97]

Thanks for the reply!

So if I cancelled within my cooling off period, I don't get refunded for the first month I paid at all?

[Daniel0210]

@GeorgeOrch97 

You had use of the service for the time it was connected. 

[PandJ2020]

That's my understanding - you pay for the period you were connected.

[PandJ2020]

Just checked the contract - it does say you pay the amount that is proportionate to what was provided up to the point of cancellation.

You may still be due a credit though if you've paid more than used.  The next bill would normally calculate this.  Once a credit appears you can request a refund.