Discussion topic: No wifi

This message was authored by: Kristina224 · ‎04 Dec 2023

Hi , i didnt have wifi for 4,5 days . According to their rules i should be credited with some money if there is an outage . I have reported the problem the first day. Is my bill going to change?

This message was authored by: PandJ2020 · ‎04 Dec 2023

Details here: https://www.sky.com/help/articles/auto-compensation

I am just another Sky customer and my views are my own

This message was authored by: Daniel0210 · ‎04 Dec 2023

@Kristina224
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: No wifi

No wifi

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