Left Sky help

[Samb79]

We left sky 26th July returning the equipment as soon as the packaging arrived, the equipment was accepted by sky, we have since found that we have not been disconnected and are still being billed, we have spoken to numerous agents even head office and now are blocked from contacting anyone until we pay a bill that we dont have equiment for which has just doubled. All i need is a final bill which will then be paid but when you cant speak to anyone this isnt possible???

[Daniel0210]

@Samb79 

If the cancellation didn't go through them I'm afraid billing will likely continue until you reinstate a payment method and pay what is owed. Then you should be able to speak to Skyband cancel correctly.

Of course any overpayment made should be reimbursed but could take up to 6 weeks if your payment method remains open. 

[Samb79]

Please can someone contact me

[Samb79]

I am happy to make the total payment i just want a total bill

[Daniel0210]

@Samb79 

No one will contact you as a result of your post, in fact they won't know your details as your Sky account isn't linked to your Community log-in name.,

[Samb79]

Do you have a contact number of someone i can speak to?

[Daniel0210]

@Samb79 

Sky won't speak with you if you're in arrears. That applies to all customers I'm afraid.,

[caesarome]

---

@Samb79 wrote:

I am happy to make the total payment i just want a total bill

---

You should be able to see it here @Samb79 :

https://www.sky.com/bill/tv-broadband-talk