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Discussion topic: Left Sky but

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This message was authored by Vale17 This message was authored by: Vale17

Left Sky but

I have left sky more than a month ago at the end of my contract. Changed router and landline but I can still see future bills. I have already been charged for the last month with Sky. Why is that?  

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This message was authored by Mark39 This message was authored by: Mark39

Re: Left Sky but

Posted by a Superuser, not a Sky employee. Find out more

How did you leave? Did you get confirmation of cancellation?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Left Sky but

Posted by a Superuser, not a Sky employee. Find out more

@Vale17 

How did you cancel and did you receive an email from Sky acknowledging your cancellation? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Vale17
Topic Author
This message was authored by Vale17 This message was authored by: Vale17

Re: Left Sky but

I actually didn't do anything with Sky as the customer service of my new provider said that was everything done automatically and I didn't have to do anything else 

This message was authored by caesarome This message was authored by: caesarome

Re: Left Sky but

Posted by a Superuser, not a Sky employee. Find out more

@Vale17 wrote:

I actually didn't do anything with Sky as the customer service of my new provider said that was everything done automatically and I didn't have to do anything else 


That is what should happen if moving to another company that uses the Openreach network so now that you have moved it is worth checking with Sky if this has happened and if it hasn't then give them the date you changed over.

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Vale17
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This message was authored by Vale17 This message was authored by: Vale17

Re: Left Sky but

So what should I do? Call sky customer service? Or there is any other way?

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Left Sky but

Posted by a Superuser, not a Sky employee. Find out more

@Vale17 wrote:

So what should I do? Call sky customer service? Or there is any other way?


Your new provider may not have (or couldn't) correctly taken over the Sky line.

 

if not, it's not Sky's fault and you still have a contract with them.  I would call Sky first as you have to at least give notice for the service you are no longer using.  You the need to find out whether your new provider has done what they said as your complaint may be with them...

I am just another Sky customer and my views are my own
This message was authored by Mark39 This message was authored by: Mark39

Re: Left Sky but

Posted by a Superuser, not a Sky employee. Find out more

Sadly, in these circumstances it's entirely likely that both providers will blame the other, with neither taking responsibility.

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