Late

[Jade+sarah]

Unfortunately I am unable to make payment this month due to unexpected bureavment, but I can double up next month so I was wondering if my tv services can still be kept on ?? 

[SKY1992bf]

@Jade+sarah  Sorry for your lost but regardless of circumstances failure to pay on time will result in restrictions until payment is made and a new continuous payment method setup 

[Daniel0210]

@Jade+sarah 
Unfortunately the billing process applies to all and is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[MarkGoldsmith]

Hi @Jade+sarah . Welcome to the Sky Community and sorry for your loss.

The standard Sky process would be to restrict services should a bill not be paid on time. If paying by direct debit, you get a 10 day grace period, as Sky will attempt to retake the payment 10 days later if the first one fails, during this period your services remain active. If the seconds direct debit attempt fails that should lead to Sky asking you to make a manual payment and giving you a couple of days to do this before they restrict services.

You could always phone Sky and see if there is anything they can do to help on this occassions.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.