Last Bill in credit after account closed

[Rickolas2001]

Good afternoon all

I was surprised to find my account is in credit after closing my Sky account. 

After the last  chargeable bill  was taken by Direct Debit, i have cancelled the DD instruction with my bank (i do this out of habit when exiting contracts).

Does anyone know how long it would usually take for a refund of this credit to come back to me, and if it would go to the account details in the original DD? Or will i have to call CS to process it?

Thanks in advance

[Mark39]

Any refund can't now go to your bank account because you've cancelled your direct debit. Best thing to do is reinstate your direct debit, then contact t Sky to request a manual refund (or wait around 6 weeks for an automated refund).

[SKY1992bf]

@Rickolas2001  Automatic refunds onto payment on file take upto six weeks to complete 

or you can either call and get refunded within 3-5 working days or we can escalate to the community chat team from here.

which would you prefer 

[Rickolas2001]

If there's the option to escalate to get it sooner, that would be great!

I've followed @Mark39 suggestion and entered my DD Details again just in case

[SKY1992bf]

@Rickolas2001 I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Rickolas2001. 

[Rickolas2001]

Thanks for your help, greatly appreciated! Chat advisor has sorted it 🙂

Happy Holidays!

[Addie15]

Update-We are closing this chat session now as the query is resolved. Please do not hesitate to reach out if there is anything else we can help you with. Thanks.