Landline not working services blocked

[Dawn_envis]

My landline wont call out. I checked my bill on the app and it says services blocked. I've checked and you've taken and processed payment on the 2nd of January but saying services are blocked. Trying clicking get back up and running it shows green tick and says good to go but my landline still wont call out. Thus is urgent im trying to reach my brother in hospital after surgery but cant call out really angry and disappointed.

[caesarome]

Does your bill say that any other amount is overdue or does the total show as £0.00 meaning the billing is up to date ?

[Mark39]

@Dawn_envis check as @caesarome suggests, but it sounds more like a fault - if your services were restricted, you'd be diverted to Sky when you try to call out.

[Dawn_envis]

Hi, 

The bill says payment amount   ...

Payment received   ... (both amounts the same)

Remaking due: 0.00

[Dawn_envis]

Sorry remaining 

That's my issue the app says 'want to get back up and running' click here and when I do I get a green tick and says your services and all working but phone still not working 

[caesarome]

So it says in your account that your services are blocked due to being behind with your payments (even though you are not) ?

[Dawn_envis]

@caesarome yes, it appears so 

Keeping in mind I have a tv and phone package and my tv is working absolutely fine just my phone wont call out which I'd precisely what I need it to do