Just got an e-mail saying my tv prices are going up - can i cancel with no early termination fee?

[mrtuk]

The e-mail makes no mention of being able to cancel, however I am 2 months into a 24 month contract, and they are trying to increase prices by over 16%, so I am assuming I can just go. with no early termination fees.

[Daniel0210]

@mrtuk 

No. Annual price increase is normally in April but if you've recently joined the increase will have been delayed for a few months. 

[daveNOS]

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@mrtuk wrote:

The e-mail makes no mention of being able to cancel, however I am 2 months into a 24 month contract, and they are trying to increase prices by over 16%, so I am assuming I can just go. with no early termination fees.

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@mrtuk It depends on what service is going up, if its TV then no you cannot leave at all, if its broadband then yes you can but it would have told you that on the e-mail.

[mrtuk]

This is for TV, and the e-mail does not mention anything about being able to leave early. I got a similar e-mail about broadband last week which did mention about being able to exit with no early termination fees if i do so within 30 days.

So when you say you 'cannot leave at all' ,  are you saying sky can just increase the prices whenever they want? I will check contract, but i'm pretty sure it  mentioned a price increase for april 2026/2027, but not one in August 2024 (which is when these will kick in)

[daveNOS]

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@mrtuk wrote:

This is for TV, and the e-mail does not mention anything about being able to leave early. I got a similar e-mail about broadband last week which did mention about being able to exit with no early termination fees if i do so within 30 days.

So when you say you 'cannot leave at all' ,  are you saying sky can just increase the prices whenever they want? I will check contract, but i'm pretty sure it  mentioned a price increase for april 2026/2027, but not one in August 2024 (which is when these will kick in)

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@mrtuk TV contracts do not have the "right to leave" when prices increase, Sky cannot just increase prices whenever they want, usually it only happens when discounts end or during the annual price increase which is April in the UK(might be a different time in the ROI), this may be delayed by 60 days or more if you join or renew shortly before the increase kicks in.

[peter-marlow+1966]

I renegotiate  my 24 month  contract  in February  with discounts no price  increases  in April, but i  got an email  today  from sky  saying  that i  have price  increase  in August, I  phoned  sky and I  was told that it is in the contract  and that is the price increase  from April  this year  and one increase  is for Netflix  

[TimmyBGood]

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@mrtuk wrote:

 are you saying sky can just increase the prices whenever they want? I will check contract, but i'm pretty sure it  mentioned a price increase for april 2026/2027, but not one in August 2024 (which is when these will kick in)

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It's the April 2025 increase but it's been delayed because your contract (presumably) started in March 2025.  There will be another increase in April 2026.

[peter-marlow+1966]

mrtuk

Price  increases 

[mrtuk]

Thank. So looks like I've been stitched up then, as I definitely discussed this with the sales rep in store when I signed up (as it was so close to April, I asked and was told prices would only increase in April 2026.) Unfortunately I this was verbally and I've checked through the contract and can't find any reference to this, so seems I'm stuffed. 

I guess one to write down to experience and move on - I'll phone and put a complaint in, but won't hold my breath.

Thanks for helping to clarify.