0

Discussion topic: Ive just had a text to say i must return sky equipment but ive not been sent anything to return it i

Reply
This message was authored by Sally41 This message was authored by: Sally41

Ive just had a text to say i must return sky equipment but ive not been sent anything to return it i

Ive just had a text to say i must return sky equipment but ive not been sent anything to return it in 

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Ive just had a text to say i must return sky equipment but ive not been sent anything to return

Posted by a Superuser, not a Sky employee. Find out more

Sky+ equipment out of contract does not need returning to Sky!!!

Annie  ( Please Note: I am Neurodivergent - ASD )
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Ive just had a text to say i must return sky equipment but ive not been sent anything to return

Posted by a Superuser, not a Sky employee. Find out more

What equipment @Sally41 As @Annie+UK has stated Sky+ equipment doesn't need returning. 


Sky should send out returns packaging near the end of the cancellation period, [14 days for broadband hub and 31 days for Sky Q boxes] to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Ive just had a text to say i must return sky equipment but ive not been sent anything to return

Posted by a Superuser, not a Sky employee. Find out more

@Sally41 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion