Issues setting up new account

[elj25]

I keep trying to set up a new account for broadband + TV, get right through to last page and get a blank screen, tab title changes to 'We're sorry' and the url changes to https://www.sky.com/checkout/error?=stream&code=create.order.failure

I've tried with chat multiple times but it's pretty useless and isn't recognising what the error is. 

I realised in one of the attempts I'd created an account so I changed that to a different email address, signed out, and tried again as a new customer after seeing other community posts and still have had no luck. 

[caesarome]

@elj25 

As we can't escalate your posts at present you are going to have to call Sky about this and perhaps talk to their ID team to get some help n getting this sorted. An alternative option is to use one of the social media links at the bottom of this page to get some help.

[elj25]

I can't even seem to find a contact number anywhere on their site, everything just takes me to the chat assistant or directs here? It's putting me off joining at this point!

[JS84]

Unbelivable that I'm also having the same issue almost 3 months later. Have tried different browsers and o the phone app. The app stays on a blank page and browser goes to https://www.sky.com/checkout/error?c=stream&code=create.order.failure.

Someone needs to look into this. 

[caesarome]

@JS84 

Are you trying to sign up to Sky when this is happening ?

[JS84]

Already have broadband, trying to get TV

[caesarome]

@JS84 

Are you signed in with your main Sky ID when trying to do this ?

If you are then calling will be your only option.

[JS84]

Yes, signed in

[Gb234]

Same issue here.