0

Discussion topic: Account postcode error

Reply
Avatar for AlyssaDoran
Level 0 icon
What's this?
This message was authored by: AlyssaDoran

Message posted on ‎25 Feb 2026 12:37 PM

Account postcode error

I'm trying to set up my new sky account and ID for my new home which I am moving to in a couple of days.

 

Ive purchased a new contract with sky just this morning to start on the 11th March; however I was told I'll be able to login to the app to track delivery straight away.

 

when I go to login it doesn't recognise either the postcode of my current and new address, I'm not sure which one I should be using.

 

i did have an old account which I made under the same email address, I'm wondering if this is causing issues?

 

thank you

alyssa 

Report post
Post 1 of 2
288 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎25 Feb 2026 01:05 PM

Re: Account postcode error

Posted by a Superuser, not a Sky employee. Find out more
@AlyssaDoran wrote:

i did have an old account which I made under the same email address, I'm wondering if this is causing issues?

@AlyssaDoran 

It might be causing issues so have you tried logging into the old account and removing the email address from it ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
283 Views
0 Likes
Reply
Reply