Issue re closed account

[Lemondog]

I am writing with regards to my father, who is now in palliative care & won't be leaving hospital. He closed his account in April this year & I have a confirmation letter from Sky re this. His sky box was returned & I have proof of delivery through the Post Office. He has since received a threatening letter re payment & return of goods. I have been unable to contact Sky re this as I cannot contact Sky through phone or email. How can I resolve this please?

[Daniel0210]

@Lemondog 

Have you not been able to speak to Sky due to not knowing the telephone password?

[Lemondog]

There seems to be no way of actually speaking to anyone. Everything is a bot!

[caesarome · Accepted solution]

Try saying nothing when asked anything by the bot and remain on the line.

[Lemondog]

Many thanks for that. I'm now speaking with them.