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Discussion topic: Is a refund automatic?
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This message was authored by: PLAHJ
Message posted on 16 Sep 2026 01:53 PM
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Is a refund automatic?
I cancelled sky broadband by way of switching to a new provider but, sky already took my monthly payment. Will I automatically get a refund of the difference?
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This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 16 Sep 2026 01:58 PM
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Re: Is a refund automatic?
Have you had confirmation of cancellation?
Refunds should be returned within 6 weeks of final billing but a nudge if often best to accelerate it...
I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 16 Sep 2026 04:01 PM
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Re: Is a refund automatic?
@PLAHJ wrote:
I Will I automatically get a refund of the difference?
When you see a credit if you post back on here on what will have been your next billing date we can arrange some help for you to get it refunded.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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