Incorrect disney account

[fionamcf]

I have linked an incorrect disney profile to sky.  How can I unlink the current one and link my live account

[Brill+Gill]

Hi @fionamcf, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[rjfids]

I think I have the same problem, keeps saying I have already linked my account only to be asked to sign up when I try to watch anything.

[LJB-C]

Hi @rjfids, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Tian82]

I have the same problem I want to change Disney + accounts associated to sky

[caesarome]

@Tian82 

Help can be found here under "problems with email used to sign up":

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/q-tv-apps-test/articles/prob...

[rjfids]

In my experience you go to sky they say it's Disneys problem then you go to Disney they say it's sky's problem and the you give up and watch youtube

[Lisa252505]

 I have the same problem I want to change Disney + accounts associated to sky

[Me134]

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@Lisa252505 wrote:

 I have the same problem I want to change Disney + accounts associated to sky

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Did you try the link given by @caesarome a couple of posts up? It's the bottom option "I linked the wrong email address..." although you'll have to wait for the lines and chats to wake up. You'll need the partner customer ID from Sky and then contact Disney to change it over.