Incorrect charges

[Steevs28]

I called on 29th March and agreed on a renewal price of £65 a month for 18 months, I was told this price also takes into account the recent price increases. I have just paid over £70 via direct debit and looking at my future bills it says my new amount is £77 per month. This is clearly not what was agreed and is unaffordable to me. I have tried calling but your staff have no record of the agreed £65 monthly fee. This is so frustrating and not acceptable.  I understand you record all calls so please listen back and correct this issue.

[GD1]

@Steevs28  You're not talking to Sky Customer services, no one here can listen to your calls.

To raise a complaint follow these links https://www.sky.com/help/articles/how-to-make-a-complaint

[PandJ2020]

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@Steevs28 wrote:

I understand you record all calls so please listen back and correct this issue.

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You're not talking to Sky here.  (Customer to customer forum)

You'll need to contact Sky directly, they can listen to recordings or you can request access via a SAR.

[caesarome]

What does the bill after those two show, if it is also wrong then you will need to call Sky to let them know about the discount you agreed with them. Let them know the date and time you spoke to them so that they can listen to what was said to you if they need to.