I am having a bit of a nightmare. I rejoined Sky about 2 weeks ago after a 2year break. I got a deal on TV and Broadband under the Black Friday deals at £30 for Ultimate TV, Premium Netflix and £20 for 500mb broadband making £50 in all.
Since then I have spent 5 hours on the phone. Openreach said there was a technical problem with the transfer date and Sky said that I needed to contact them to discuss. They said it often happens and the solution was just to rebook the BB installation which worked.
The representative said the total was £27. I told him that was not correct . He promised that the bill would auto-correct and revert to the orginal £20. (A lie basically, seems that would never happen).
I spent hours on the phone with 2 further agents. Both referred this to their managers and promised within 24 hours the bill would be fixed. It was never fixed. one did nothing and one reduced to a random £23.50.
I lodged a complaint and was told that there was a manager meeting today and I would be called to confirm it had been actioned. Didn't happen. I complained again tonight through the formal complaint process. The then sent a text saying it was sorted, but it wasn't. The bill was reduced to £22 with a credit of £48, but the first month was still wrong and at the old price even when pro-rated. Instead of escalating my complaint, Indian staff are randomly changing stuff. How can I get this escalated to a UK call centre where I can discuss it. I am 5 hours in now. I can't match the price anywhere so I don't want to cancel, just want the original agreement. I don't want to be working from a higher base cost come renewal time.
