Impossible to link device ID to account

[mL]

Tried and failed multiple times to add a separate device account to Sky account.  Calling Sky just means being transferred to multiple people and then being told to link account online (which isn't recognised).  So have an account I have no access to and regular arrears because of this.   Help:!!! Thank you

[Mark39]

What's the background to this? Have you been a Sky customer before? What device?

[caesarome]

@mL 

How is it failing and is it a mobile device you are trying to order ?

[mL]

Yes have a sky account which can access but for some reason device is on a separate account number.  Sky said would have to create a new ID under a different email address and then link the accounts.  However when I try and link it does not recognise the device account.   So I am unable to access any account information or make payment on the device online.  Thank you.

[Mark39]

Do you pay by direct debit, or by recurring card payment? You can't pay by other means.