Im having difficulty to paying my bill and cant pay till 6th January

[C+s+t]

Can my TV be put back on if I pay on the 6th January 

[Daniel0210 · Accepted solution]

@C+s+t 
Afraid it doesn't work like that. You were told the same back at the beginning of 2022. The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically.

[wayhesaxo]

Hi I wonted to know how come there is a huge out standing blance on my account as I have a lot going on due to finding out I have cancer and going to hospital a lot 

[Daniel0210]

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@wayhesaxo wrote:

Hi I wonted to know how come there is a huge out standing blance on my account as I have a lot going on due to finding out I have cancer and going to hospital a lot 

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@wayhesaxo 

Sorry to hear of your diagnosis. As customers on here we can't say why there is a larger than expected balance. Have you been keeping up with your payments? 

[wayhesaxo]

Yes that im a wear off 

[SKY1992bf]

@wayhesaxo  Are service's restricted?