Charged for Sky box I have returned!

[Flattop88]

Looking at it there are thousands of complaints About this. I didn't keep the Royal Mail return receipt as I thought after a month or so I had heard nothing from sky. I didn't even receive an email stating I was going to charged. Sky just took the £50 with the direct debit!  I have and talked to a very rude person from their "customer service " department and basically told me it was tough. I returned the faulty equipment the day I received the return packaging. Tbh I am really peed off, to the point I am thinking of cancelling the lot and taking the hit in cancellation fees as I know this will cost sky more in the long run. I have been with sky for years and this is how they treat loyal customers, JOKE!

[Daniel0210]

@Flattop88 

Unfortunately as you haven't kept the proof of posting any removal of the non return fee will be at Skys discretion. It would appear they have made a decision on that. 

The latest T’s and C’s for TV subscriptions explicitly state you can't cancel during a minimum discounted term unless Sky agree to it. If they allow you to leave you’ll basically have to pay off the rest of your discounted term.  

[Flattop88]

Please can someone from Sky reply to rectify this issue? 

[caesarome]

As you have no receipt you will need to call Sky about this as sadly without you can't see via online tracking when it was returned so you will have to call them about this.

[Mark39]

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@Flattop88 wrote:

Please can someone from Sky reply to rectify this issue? 

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It's primarily a customer Community, so it's unlikely that Sky will reply here. I'd give them another call. Explain calmly and politely what has happened and ask what they can do to help. Hopefully you'll speak to a more sympathetic adviser the second time around.