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Discussion topic: Identity theft

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Avatar for RX1
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This message was authored by: RX1

Message posted on ‎26 Oct 2024 09:18 AM

Identity theft

Hi I have tried numerous times to speak to a advisor in regards to my sisters account.she is vulnerable and  someone has taken out devices on her account this has been reported to the police and they have sent out a letter of cease and desist to the perpetrator. Sky is continuing to call her and I have left my telephone number with customer services to contact me. Her account is restricted and I have been unable to speak to anyone from the risk and compliance team 

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Oct 2024 10:27 AM

Re: Identity theft

Posted by a Superuser, not a Sky employee. Find out more

@RX1  Unless you have authorisation or power of attorney Sky won't speak toi anyone else but the account holder.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Daniel0210

Message posted on ‎26 Oct 2024 10:30 AM

Re: Identity theft

Posted by a Superuser, not a Sky employee. Find out more

@RX1 
You and your sister may also benefit from reading this link
https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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