Paid my bill twice

[Brookey]

Hi, I have also done this and would require the credit back as a refund. 

[caesarome]

@Brookey 

I take it you manually paid your bill when there was need to as the payment has appeared as a credit on your account ?

[Brookey]

Yeah, I forgot about the DD and when it hadn't gone from my account I paid it manually 🤦‍♂️ so I'm now in £119.92 credit, I'd rather have that refunded back 😂

[caesarome]

@Brookey 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Brookey]

Thank you! 

[GD1]

@Brookey  Your other thread created in the Stream section for the same query has been removed to prevent duplicate escalation

[Greenfingers001]

Thanks for escalating this. We’ve sent @Brookey an invite to chat.