I would like a refund

[mickeybaby]

I ordered a mobile and they took £100 upfront, then they cancelled and i would like my money back

Moderator note: subject of thread updated to better reflect the conversation

[caesarome]

@mickeybaby 

If it has been more than two weeks that the order was cancelled then you will need to call Sky to chase this up with them.

[Daniel0210]

@mickeybaby 

Nothing was stolen. This is the normal process after a potential customer fails the credit checks. 

[mickeybaby]

I am a customer and have a mobile with them and have never been late or missed a payment. They offered terms which i accepted, they took my £100 and then cancelled. No email to say sorry or regarding the £100, at the very least unproffessional, but they took the 100 in 5 seconds, why can't they teturn it as quick?

[Daniel0210]

@mickeybaby 

The refund process has never been that quick. As fellow customers we don't know the internal process involved. 

[caesarome]

The £100 will have been taken before the second deeper credit check will have either taken place or been completed. As to why they don't refund as quick as a customer I have no idea.

[mickeybaby]

Thank you it's only been a few days but these companies are quick to take the cash, why can't they return it as quick?

[Daniel0210]

@mickeybaby 

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@Daniel0210 wrote:

@mickeybaby 

The refund process has never been that quick. As fellow customers we don't know the internal process involved. 

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[caesarome]

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@mickeybaby wrote:

why can't they return it as quick?

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There is probably a reason but as customers we are not privy as to why.