I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted

[Richard1979.]

I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted. And I have been charged 40 pounds for it. I have spoken the 3 sky advisors and they have refused to refund the over charged 

[Daniel0210]

@Richard1979. 

It sounds like you didnt cancel the trial (giving the appropriate 31 days notice) in sufficient time for charges not to be incurred. Sky are not obliged to refund anything over the trial period if you didn’t cancel. 

[Richard1979.]

I did they they cancelled the sky sports but not the sky cinema. 

[caesarome]

@Richard1979. 

The trial doesn't end automatically at the end of the 2 months as it is up to you to cancel it by giving the required 31 days notice.

[Chrisee]

@Richard1979. make a complaint guving the date you called if you know it.sky record calls and can check if ggecagent firgot to cancel the Cimema sub. See https://www.sky.com/help/articles/how-to-make-a-complaint