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Discussion topic: I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted

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Message posted on ‎02 Oct 2025 08:14 PM

I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted

I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted. And I have been charged 40 pounds for it. I have spoken the 3 sky advisors and they have refused to refund the over charged 

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Message posted on ‎02 Oct 2025 08:20 PM

Re: I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted

Posted by a Superuser, not a Sky employee. Find out more

@Richard1979. 

It sounds like you didnt cancel the trial (giving the appropriate 31 days notice) in sufficient time for charges not to be incurred. Sky are not obliged to refund anything over the trial period if you didn’t cancel. 


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Message posted on ‎02 Oct 2025 08:22 PM

Re: I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted

I did they they cancelled the sky sports but not the sky cinema. 

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Message posted on ‎02 Oct 2025 08:22 PM

Re: I was given a 2 months free trial of sky cinema and sky sports when I had fibre broadband fitted

Posted by a Superuser, not a Sky employee. Find out more

@Richard1979. 

The trial doesn't end automatically at the end of the 2 months as it is up to you to cancel it by giving the required 31 days notice.

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