I was charged 2 times for my Broadband bill

[Dylan40]

Sky took the money twice under 2 different names from my account 

[Daniel0210]

@Dylan40 

Please explain. Sky accounts can only be in one name. 

[Dylan40]

I paid my bill in full on the 11th (sky digital)and on the 13th there was another charge from sky of the cost of the bill  (sky subscribers Dublin 4)

[Daniel0210]

@Dylan40 

So was your payment on the 11th an unnecessary manual payment? 

[Dylan40]

Ever since I got sky in I always pay it manually and this is the first time it happened 

[Daniel0210]

@Dylan40 

That has caused the issue.

If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Sky will always try to take payment from payment methods they hold on their records. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

As you mention Dublin you'll have to do this on Monday as Sky Ireland lines are closed over a weekend. 

[Dylan40]

I will try that thanks