@Maw3 You can't avoid the automatic call system, you just have to navigate your way through it, best thing to do is not to interact with it just ignore and you should eventually get through to an agent
Your not talking directly with Sky this is a customer helps customer forum only with no account access
Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk
If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number
https://www.sky.com/help/home#M1014
or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help othersIf you would like to post a “Send Your Thanks to Sky” message please click Here
