I want to be refunded my £5

[stephane222]

I have registered for a boradband offer and I paid a £5 of deposit.

I have never got internet and I have never got refunded my £5

Are sky a theft company ? please help

[Chrisee]

@stephane222 have you called Sky and asked for a refund? It will be sitting as a credit on your account unless you do. At some point in the future Sky will contact you as they look at dormant accounts. 

[stephane222]

they never reply, I tried to contact them through 4 different number and no one is answering

[Daniel0210]

@stephane222 

Is the £5 showing as a credit on your account? 

[stephane222]

I really don't know, when you subscribe it is a compulsory amount you have to pay in advance

I subscribed twice because the first contract has been cancelled and Sky recommended to subscribe for a new contract. But in both cases I have never been refunded the 5 pounds

Are they really thieves ???

[Daniel0210]

No they are not. If it's showing as a credit on your Sky account we can forward your issue to the Messaging Team that work on here, otherwise you'll need to persevere calling Sky.

[stephane222]

No, trust me my account shows ZERO credit

[caesarome]

When you "never got internet" what do you mean by this, did you cancel or did Sky cancel your order ?

[stephane222]

No sky never installed any cable or any box in my house

and it is impossible to reach them

[Murshed]

It's very bad network 

[caesarome]

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@stephane222 wrote:

No sky never installed any cable or any box in my house

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Did they give you an installation date ?

[stephane222]

No they never installed anything

they never contacted me

[daveNOS]

@stephane222 Something isn't adding up here, when you sign up either online or over the phone you would have been given the option of choosing the installation date(online) or told the earliest date(on the phone) both ways would have been confirmed by email.

When and how did you sign up?

[stephane222]

I have been proposed a date but after that, it has been delayed twice

and now my account shows no order

Sky is really a mightmare

[caesarome]

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@stephane222 wrote:

I have been proposed a date but after that, it has been delayed twice

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Now we are getting somewhere as you had not mentioned that previously so you will need to try and call again about this and this time stay on the line as long as you can. Quieter times are after 9pm and at 7am when the lines open.