I’ve sent all my sky equipment back in the same box including the hub

[Cerinur]

I've sent all my sky equipment back in the same box! That includes the hub which is saying that you are waiting for it but it was all sent back! 

[JimM1]

@Cerinur Did you keep evidence that you sent it all back like a photo on your mobile etc, seperate packing for seperate items.

[Daniel0210]

@Cerinur 
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Cerinur]

Yes I've kept the proof of returns

[Daniel0210]

@Cerinur 
I’ve escalated your post to Sky and their Messaging Team should contact you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014