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Discussion topic: I've been charged twice

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Annekam1
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I've been charged twice

‎02 Nov 2024 10:35 AM

My sky bill came out yesterday and I've been charged twice when I check my bill out it has charged me twice for everything
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Daniel0210
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Re: I've been charged twice

‎02 Nov 2024 10:42 AM

Posted by a Superuser, not a Sky employee. Find out more

@Annekam1 

Have you made an unnecessary manual payment?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mark39
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Re: I've been charged twice

‎02 Nov 2024 10:58 AM

Posted by a Superuser, not a Sky employee. Find out more
@Annekam1 wrote:
My sky bill came out yesterday and I've been charged twice when I check my bill out it has charged me twice for everything

Most likely with different dates. Check your bill for the details. 

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Annekam1
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Re: I've been charged twice

‎02 Nov 2024 10:59 AM

Nope same dates october to November 

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Annekam1
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Re: I've been charged twice

‎02 Nov 2024 11:00 AM

No it was direct debit 

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Mark39
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Re: I've been charged twice

‎02 Nov 2024 11:05 AM

Posted by a Superuser, not a Sky employee. Find out more

You mean 2 separate direct debits have been charged to you?

 

By all means post a picture of your bill, with all sections expanded.  Make sure 8t doesn't include your Sky account. 

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