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Discussion topic: I've been charged twice

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This message was authored by: Annekam1

Message posted on ‎02 Nov 2024 10:35 AM

I've been charged twice

My sky bill came out yesterday and I've been charged twice when I check my bill out it has charged me twice for everything
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎02 Nov 2024 10:42 AM

Re: I've been charged twice

Posted by a Superuser, not a Sky employee. Find out more

@Annekam1 

Have you made an unnecessary manual payment?


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This message was authored by: Mark39

Message posted on ‎02 Nov 2024 10:58 AM

Re: I've been charged twice

Posted by a Superuser, not a Sky employee. Find out more
@Annekam1 wrote:
My sky bill came out yesterday and I've been charged twice when I check my bill out it has charged me twice for everything

Most likely with different dates. Check your bill for the details. 

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This message was authored by: Annekam1

Message posted on ‎02 Nov 2024 10:59 AM

Re: I've been charged twice

Nope same dates october to November 

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This message was authored by: Annekam1

Message posted on ‎02 Nov 2024 11:00 AM

Re: I've been charged twice

No it was direct debit 

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This message was authored by: Mark39

Message posted on ‎02 Nov 2024 11:05 AM

Re: I've been charged twice

Posted by a Superuser, not a Sky employee. Find out more

You mean 2 separate direct debits have been charged to you?

 

By all means post a picture of your bill, with all sections expanded.  Make sure 8t doesn't include your Sky account. 

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