I pay for two accounts. Only the new account comes up when I log in

[dahlia59]

I am in the middle of moving house. I have a contract for internet and sky Q where I am living at the moment and a new contract in a different place for sky Glass. I need to cancel the old contract but there is no record of it when I log in despite the fact that I am still paying, sky is still working and have not officially cancelled the old contract.  Any help would be very gratefully recieved as I have to cancel this contract by end sept. THank you

[caesarome]

To cancel you would need to call Sky as you are probably signed in with the wrong details which is why you are not seeing it via your online account.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[dahlia59]

@caesarome thank you so much.  Will attempt to phone now. 

[dahlia59]

UPdate..... apparently Sky doesnt allow two accounts on the same email.  So, when I opened the second account they automatically put that account onto my email and the other account was therefore inaccessible. I am not young and the thought of more than one email just to access Sky seems ridiculous.  I have now cancelled this account and will go for another broadband provider and a probably apple tv or a firestick 🤷‍♀️It will also be much cheaper as of course existing customers dont get any of the deals that new customers get. I am wising up!!